User Experience is Ultimately About People - IT should focus on the customer experience as part of overall metrics
Updated: 2012-05-30 14:25:11
Service Assurance Daily Anything and everything that affects IT performance , from the mundane to the bizarre Subscribe to RSS Home CA Technologies on APM CA Services Service Provider Focus Service Assurance ITIL User Experience is Ultimately About People By Jason Meserve on May 30, 2012 in CA Technologies on APM IT should focus on the customer experience as part of overall metrics Here at this address and around the Service Assurance group , we talk a lot about end user experience , how to measure it and how to ensure that customers are getting a good one . We’ve even got a product that helps do just that . We talk about a lot of technology when it comes to end-user experience monitoring , but the important thing to remember : It’s all about the . people When it comes down to application
: Service Assurance Daily Anything and everything that affects IT performance , from the mundane to the bizarre Subscribe to RSS Home CA Technologies on APM CA Services Service Provider Focus Service Assurance ITIL Service Assurance Weekly Reading List : Memorial Day Edition By Jason Meserve on May 26, 2012 in Uncategorized With Memorial Day weekend upon us here in the U.S . we’re changing the focus of this week’s reading list to honor those that made the ultimate . sacrifice Thank a Gold Star Family This Memorial Day Author : If you asked 10 people on the street what a Gold Star Family is , probably three might actually know . This is unacceptable . behavior What Memorial Day means to me Readers of The Sun Herald including some elementary school children , share what Memorial Day means to
Excellent information! Thanks for sharing!
Service Assurance Daily Anything and everything that affects IT performance , from the mundane to the bizarre Subscribe to RSS Home CA Technologies on APM CA Services Service Provider Focus Service Assurance ITIL Supporting Bike To Work Day By Jason Meserve on May 18, 2012 in Uncategorized Did you know May is National Bike Month and today May 18 is Bike to Work Day In support of that effort , I did just that and rode my bike to the office : today Yes , even telecommuters can bike to work Do you bike , walk or even kayak to work Drop a comment below or tweet your answer to jmeserve About Jason Meserve Jason Meserve has been working in high-tech for nearly 15 years . He built his tech resume in the 10 years he spent as a journalist at Network World , where he created everything from articles
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